If for any reason you are not happy with your order, we are happy to provide a refund for the item(s) as long as they are returned to us unworn and in their original condition within 14 days upon delivery. Our branded boxes are considered to be part of our products and must also be returned with the item(s).
Please note that Face Apparel is not liable for your item while it is in transit back to us.
To return your order,
Please contact us with your intention to return the product and include your order number via email at firstname.lastname@example.org and we shall get back to you with the necessary forms required.
All refunds are processed within 1-3 working days of receiving the item back to our Returns Department and will be credited to your original method of payment. Original delivery charges will not be refunded.
Unfortunately, we do not currently offer any exchanges on our products. Please place a new order with us online.
The website www.faceapparel.com or www.faceapparel.bigcartel.com is operated by F.A.C.E. Apparel Limited ("F.A.C.E Apparel", "we", "us" or "our", "the company", "the website"). References to ‘you’ and ‘your’ shall be deemed as references to any person placing an order via www.faceapparel.bigcartel.com or www.faceapparel.com. "FaceApparel" and "For All Cultures Everywhere" are trading names of F.A.C.E Apparel Limited. This is a Limited company registered in England with Company Number: 9074368 and VAT Number: GB 190 5625 03. Our Business Address is 89 New Bond Street, London, W1S 1DA.
Access and use of the website, together with the purchase of products, are governed by the terms and conditions set out in this term. By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information.
A contract between faceapparel.bigcartel.com (not excluding www.faceapparel.com) and the customer will exist once an order has been accepted, processed and dispatched.
We will send you a 'confirmation of receipt of your order' email once you submit your order. Please note that this does not mean that your order has been accepted or that a contract has been formed. it is just confirmation that your order has been received. Your order constitutes an offer to us to buy Goods. Our acceptance of your Order and the completion of the contract between you and us will commence upon dispatch to you of the Goods ordered and we will confirm such acceptance to you by sending you a Confirmation Email on dispatch of your Goods. F.A.C.E Apparel is under no obligations and accepts no liability until the order has been accepted.
By placing an order through our Website, you represent and acknowledge that You are legally capable of entering into binding contracts and you are at least 18 years of age. If you are under 18, you can only use this site with the involvement of a parent or guardian.
When you place an order with us online you will be taken through a secure checkout process via "PayPal" and up to the point at which you click on 'Pay' you are able to add/amend/delete any items that you have placed in your cart.
Prices shown on the website are in pounds sterling denominations and are inclusive of VAT. Prices do not include delivery costs.
Prices are subject to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation Email. All product prices are set at the beginning of the season when the items become available on the website. These prices will be subject to change in the event of incremental change or when the items are reduced in price during sale periods.
Unfortunately it is not possible to cancel an order placed on the Website. If for any reason you are unhappy with your goods once they arrive, please check the Returns page and we should be able to help you.
Disclaimer & Limitations of Liability
To the extent permitted by law, F.A.C.E Apparel Limited will not have any liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of you using the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is as a result of a cause that is beyond our reasonable control.
F.A.C.E Apparel's total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by us to you the customer, together with any postage costs incurred, not excluding or limiting our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
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